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Recent "Troubleshooter" Stories, Video and Galleries

  • School says no to yearbook quote
  • Family in confusion over denial reaches out to Troubleshooter Diane Wilson.
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  • School says no to yearbook quote
  • Family in confusion over denial reaches out to Troubleshooter Diane Wilson.
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north carolina news, lee county news, troubleshooter, diane wilson
  • Consumer Alert: Debt collection scheme
  • You think you're paying off a debt but in reality, you've lost thousands. Diane Wilson tells you what to watch out for.
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  • Attorney General Roy Cooper and Diane Wilson
  • Annoying telemarketing calls are at the top of the list when it comes to scams in North Carolina.
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  • Attorney General Roy Cooper and Diane Wilson
  • State Attorney General Roy Cooper shared with the top 10 consumer complaints his office is investigating.
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north carolina news, abc11 troubleshooter, roy cooper, troubleshooter, diane wilson
  • NC FAST logo on computer screen
  • The problems stem from NC FAST, the computer system that handles the state's food stamp program.
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abc11 troubleshooter, north carolina news, troubleshooter
  • NC FAST logo on computer screen
  • The problems stem from NC FAST, the computer system that handles the state's food stamp program.
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north carolina news, abc11 troubleshooter, troubleshooter, diane wilson
  • Troubleshooter investigates neglected dog park
  • Dog owners are upset over the condition of a Triangle dog park. Waiting for answers, they got in touch with me.
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north carolina news, durham county news, troubleshooter
  • Troubleshooter investigates neglected dog park
  • Dog owners are upset over the condition of a Triangle dog park. Waiting for answers, they got in touch with me.
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troubleshooter
  • Consumer Alert: Scam magnet
  • Falling for one scam can make you the target of many more scams.
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  • Burger King on Caller ID
  • The calls weren't telemarketers, however. Instead, they were all for a business Tyree Young has nothing to do with.
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north carolina news, raleigh news, abc11 troubleshooter, troubleshooter, diane wilson
  • Burger King on Caller ID
  • A local man called the ABC11 Troubleshooter after unwanted calls just wouldn't stop.
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  • Troubleshooter investigates car deal gone bad
  • A Raleigh woman, who couldn't get her money after a car deal gone bad, gets in touch with Diane Wilson.
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  • Troubleshooter investigates car deal gone bad
  • A Raleigh woman, who couldn't get her money after a car deal gone bad, gets in touch with Diane Wilson.
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north carolina news, wake county news, raleigh news, troubleshooter, diane wilson
  • Consumer Alert: Mail fraud and ID theft
  • Mail theft is dangerous, as it could leave all your financial and personal information exposed.
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  • Pinterest scam
  • A new scam includes one from popular social networking site Pinterest.
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  • Phone call scam police
  • It's a phone call you need to hang up on.
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wake county news, north carolina news, abc11 troubleshooter, troubleshooter
  • Phone call scam police
  • It's a phone call you need to hang up on.
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north carolina news, wake county news, abc11 troubleshooter, troubleshooter, diane wilson
  • Troubleshooter investigates body shop problems
  • A Triangle man claims his truck was being held hostage, so he got in touch with Diane Wilson.
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  • Troubleshooter Diane Wilson investigates Medicaid backlog
  • There are more problems with NC Fast -- months of delays for those trying to get Medicaid, or even just a denial.
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  • Consumer Alert
  • ABC11's Diane Wilson how the scammers were able to pull it off.
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  • Consumer Alert: Online Auction Sites
  • The quest to sell an item fast could leave you out hundreds, even thousands of dollars.
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  • Consumer Alert: Protecting loved ones identity
  • Rest in peace is apparently a phrase some identity thieves are willing to ignore.
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  • Shattered sunroof
  • Roderick Harrison was driving to work when the sunroof of his 2013 Hyundai Veloster sent glass raining down on him.
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north carolina news, wake county news, abc11 troubleshooter, troubleshooter, diane wilson
  • Shattered sunroof
  • A Cary man turned to the ABC11 Troubleshooter after his sunroof suddenly shattered.
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wake county news, north carolina news, abc11 troubleshooter, troubleshooter
  • Troubleshooter tackles Rent-A-Center problems
  • A fridger install didn't go as planned, as one homeowner says there were problems before the fridge got plugged in.
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  • ABC11's Diane Wilson says don't click to buy discounted drugs just yet.
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abc11 troubleshooter, troubleshooter
  • Imagine getting paid for a child you gave up all parental rights to
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north carolina news, fayetteville news, troubleshooter, diane wilson
  • Katie Urban doesn't mince words when it comes to the man who fathered her daughter Kayleigh.
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  • Troubleshooter Diane Wilson investigates LED lights
  • When a Cary man couldn't get answers to an unusal scare with a light bulb, he reached out to Diane Wilson.
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north carolina news, wake county news, troubleshooter, diane wilson
  • Troubleshooter Diane Wilson investigates LED lights
  • When a Cary man couldn't get answers to an unusal scare with a light bulb, he reached out to Diane Wilson.
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  • Consumer Alert: Gift card scam
  • Troubleshooter warns against a deal to pay about a $100 in return for a gift card supposedly worth a lot more.
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  • Brenda Williams
  • A Triangle great-grandmother says she's been swindled out of her life savings by a family friend.
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north carolina news, abc11 troubleshooter, iteam, troubleshooter, diane wilson
  • Brenda Williams
  • A Triangle great grandmother says she's been swindled out of her life savings by a family friend.
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troubleshooter
  • I-Team: Drivers being hit with $200 towing bills
  • Troubleshooter Diane Wilson determines if certain cases are predatory towing or even price gouging.
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  • John Hall and family
  • After three years, John Hall and his wife got word that their insurance wouldn't cover constant care anymore.
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north carolina news, orange county news, abc11 troubleshooter, iteam, troubleshooter, diane wilson
  • John Hall and family
  • After three years, John Hall and his wife got word that their insurance wouldn't cover constant care anymore.
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orange county news, north carolina news, abc11 troubleshooter, iteam, troubleshooter
  • Troubleshooter helps save Goldsboro mans home
  • A homeowner pays the mortgage company the money they demand but they still keep threatening foreclosure.
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  • Consumer Alert: Con artists hijacking your computer
  • Con artists behind the scam called" Ransom Ware" are hoping you'll pay up to get control of your computer.
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  • One ring scam
  • Did you miss a phone call? You may want to think twice before calling the number back.
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north carolina news, abc11 troubleshooter, troubleshooter
  • One ring scam
  • ABC11 Troubleshooter Diane Wilson says the "one ring" scam is the latest to target you.
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north carolina news, abc11 troubleshooter, troubleshooter, diane wilson
  • Troubleshooter investigates a job offer scam
  • A gov't website is supposed to help residents find a job; one woman found herself with no job and out a $110.
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  • Troubleshooter investigates a job offer scam
  • A gov't website is supposed to help Triangle residents find a job; instead, one woman found herself with no job and out a $110.
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north carolina news, wake county news, troubleshooter, diane wilson
  • Twongo website
  • Hudson ran a special promotion through locally-owned Twongo.
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north carolina news, wake county news, abc11 troubleshooter, troubleshooter, diane wilson
  • Perette Franks decided to switch to CenturyLink but waited months for a $250 gift card.
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north carolina news, cumberland county news, abc11 troubleshooter, troubleshooter, diane wilson